Returns

Should problems arise with your purchase, you can exercise your right to return by sending an email with the specifications to customercare@naturveg.com

How to make the request?

If you’ve made a purchase in our e-commerce and you do not feel satisfied, you can exercise your right to return within 14 days of receiving your package, as required by Italian legislation on online purchases.

Reasons

To help us improve our service, please specify in the e-mail the reasons that led you to exercise your right to return, attached to the request, if possible, photos that attest to any alteration of the content or packaging of the product.

Refund

Once you have communicated your desire to exercise your right to return, we will refund the full amount of the purchase within 24 hours of the request received, asking you at the same time to send back the purchased product. Shipping costs will be on us.

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